Shipping policy
Shipping Policy
At Velora Wear, we are committed to delivering your order efficiently and securely.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
After processing, you will receive a confirmation email with your tracking number.
Shipping Time
Estimated delivery times:
- United States: 5–10 business days
- International: 7–15 business days
Please note that delivery times may vary depending on your location, customs processing, and carrier delays.
Shipping Costs
- Shipping fees are calculated at checkout based on your location
- We may offer free shipping promotions, which will be clearly indicated on our website
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking updates to appear.
Customs, Duties, and Taxes
For international orders:
- Customers are responsible for any customs duties or import taxes
- These charges are determined by your local customs authority
Delays
Velora Wear is not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect or incomplete shipping information
If your order is significantly delayed, please contact us and we will assist you.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
If you notice an error:
- Contact us within 12 hours of placing your order
- We cannot guarantee address changes after this time
Lost or Stolen Packages
Velora Wear is not responsible for lost or stolen packages marked as delivered.
If your package is marked as delivered but not received:
- Check with neighbors or your local carrier
- Contact the shipping provider directly
Contact Information
If you have any questions about our Shipping Policy, please contact us:
📧 support@VeloraWear.shop
🏬 Store Name: Velora Wear