Refund policy
Return & Refund Policy
At Velora Wear, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in its original packaging with all tags attached
- You must provide a receipt or proof of purchase
To initiate a return, please contact us at:
📧 support@VeloraWear.shop
Once your return is approved, we will send you instructions on how to return your item.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Undergarments or intimate apparel (for hygiene reasons)
- Personalized or custom-made items
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method
- Please allow 5–10 business days for the amount to appear, depending on your bank or payment provider
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If the issue persists, contact us at:
📧 support@VeloraWear.shop
Exchanges
We replace items only if they are:
- Defective
- Damaged
- Incorrect (wrong size or item sent)
To request an exchange, contact:
📧 support@VeloraWear.shop
Return Shipping
- Customers are responsible for return shipping costs, unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Order Cancellations
Orders can be canceled within 12 hours of purchase. After this period, the order may already be processed and cannot be canceled.
Contact Information
If you have any questions about our Return & Refund Policy, please contact us:
📧 support@VeloraWear.shop
🏬 Store Name: Velora Wear